At PlayQuest Kids, we strive to ensure that every visit is enjoyable. If for any reason you are not satisfied with your game experience, please contact us within 7 days, and we will offer a full refund for any game sessions or bookings. For party cancellations, we require 48 hours' notice for a full refund. Cancellations made within 24 hours may be subject to a 20% cancellation fee. Our goal is to provide a stress-free and enjoyable experience for families, and we appreciate your understanding in this matter.